Order Management System & OMS Solutions | Manhattan Associates
Order Management That Powers Precise Promising
Reduce fulfillment costs and improve delivery precision with AI-powered order orchestration built to optimize every order journey.
Built for Where You Are
Choose from Essentials, Enterprise, or Enterprise Premier edition, each built for where you are today, with room to run ahead when you're ready.
The Brains of Your Omnichannel Operations
Designed to help retailers promise accurately, fulfill profitably, and scale easily, Order Management is built to maximize conversion and optimize fulfillment costs. Through real-time, dynamic inventory visibility, intelligent fulfillment orchestration, and personalized post-purchase experiences, Order Management unifies omnichannel order orchestration and customer service in a single powerful application—all built on a cloud-native, microservices platform that adapts swiftly to shifting demand. Continuous, versionless upgrades and adaptive intelligence ensure retailers can deliver on the promise of unified commerce—today and tomorrow.
Trusted by World-Class Brands to Deliver
Hundreds of brands trust Manhattan solutions to power their global commerce.
Can Your OMS Keep Up With the Complexity of Modern Retail?
Retailers are under immense pressure to modernize—but many are still constrained by order management system (OMS) solutions designed for a different era. These legacy systems weren’t designed and developed to handle same-day fulfillment, manage stores as fulfillment hubs, or provide operational teams and customers with real-time answers. They often require bolt-on solutions for returns, workarounds for customer service, and manual effort to track down and surface basic order insights, limiting visibility and introducing friction across the path to purchase.
Enter Order Management. As a recognized 6x leader in the Forrester Wave for Order Management Systems, it combines real-time availability across all channels, machine-learning-driven capabilities, intelligent order orchestration, and agentic AI customer service into one fully unified platform. The result: better transparency across your entire fulfillment network, faster delivery decisions, and higher digital conversions. It’s not just keeping up with modern commerce: it’s powering what’s coming next.
Strengthen Delivery Accuracy and Safeguard Your Margins
Retailers can’t afford to overpromise and underdeliver. However, most OMS platforms still rely on static inventory, rigid rules, and throttled APIs, meaning delayed shipments, inaccurate stocking levels, and unexpected shorts. With Available to Commerce and Fulfillment Optimization capabilities, Order Management intelligently governs which inventory is exposed to which channels and dynamically selects the best source and route for every order, ensuring you keep your customer promises—and more of your profits.
Transform Fulfillment Blind Spots into Performance Advantages
Legacy order management systems require retailers to stitch together disparate data sources or rely on middleware to gain visibility into fulfillment performance. With advanced analytics like Postgame Spotlight and Fulfillment Insights, Active Order Management helps retailers turn every order into a learning opportunity. By uncovering friction points and identifying trends earlier, retailers transform operational noise into clear insight and optimize inventory, processes, and teams for peak performance.
Unify Customer Service and Order Management for Faster Issue Resolution
With an OMS built to support modern service experiences, retailers can avoid disjointed systems, long resolution times, and frustrated customers. Built-in tools for customers and service agents ensures issues are resolved faster and with higher satisfaction levels. Manhattan Active Maven goes a step further, with a powerful agentic AI chatbot trained on your order management and customer service data. Customers get fast, contextual responses, while agents are equipped with tools that drive efficiency and insights, reducing both resolution time and operational costs.
Modernize Fulfillment Execution at Scale to Meet Consumer Expectations
As retailers put more emphasis on stores to meet omnichannel fulfillment demands, many OMS platforms struggle to keep up, meaning manual steps and redundant systems, as well as limited visibility, flexibility, and control. With native support for ship-from-store, curbside pickup, cycle counts, and cross-channel returns, Order Management can help turn every retail location into a first-class fulfillment node. This is fulfillment built for modern retail needs, at the speed modern consumers demand.
Order Management Features
Refine Omnichannel Inventory Availability
Apply multiple strategies and techniques to provide accurate inventory visibility that powers exceptional customer experiences.
Improve and amplify the visibility of every item across the inventory network to enable accurate selling in any channel.
Virtual Inventory Segmentation
Segment inventory visibility virtually to achieve optimal inventory exposure that helps support sales strategies.
Dynamic Inventory Availability to Commerce
Respond quickly to changing business needs by dynamically adjusting inventory availability views across sales channels.
Enrich Customer Ordering Experiences
Improve the customer experience and increase sales conversions with advanced order capabilities across all sales channels.
Enable customers to find available products in any inventory location easily.
Provide highly-precise order promising of delivery dates and pickup times throughout the customer buying journey.
Scale order promising and capture to handle increasing digital commerce demands.
Improve Order Fulfillment Performance
Handle the increasing demands of omnichannel commerce while improving the precision and profitability of order fulfillment.
Optimized Fulfillment Sourcing
Control costs while meeting customer expectations by optimizing order fulfillment sourcing.
Seamlessly and precisely orchestrate order fulfillment across increasing sales channels, fulfillment methods and sources, and order volumes.
Business User Fulfillment Configurability
Empower business users with granular personalization of order orchestration behavior, including order modification and monitoring rules.
Orchestrate Post-Purchase Experiences
Build greater customer loyalty with customer tracking and control of post-purchase order fulfillment and returns.
Enable consistent order data and order modification capabilities across all customer interaction channels.
Customer Controlled Fulfillment
Give customers flexible control of post-purchase order tracking and modifications, including Digital Self-Service.
Provide a more intelligent, connected, and automated returns process from customer returns initiation through reverse logistics.
Continuously Optimize Through Insights
Use rich end-to-end fulfillment data industry peer benchmarking to optimize fulfillment performance continuously.
Native Fulfillment Analytics: Featuring Postgame Spotlight
Monitor, analyze, and improve performance across all fulfillment processes.