ActiveOrder™ Enterprise Promise & Self-Service | Manhattan Associates
ActiveOrder
Every promise you make is backed by your whole enterprise, not a single channel
ActiveOrder™ orchestrates orders, inventory, and promising as one solution on ActivePlatform™, with ActiveAgents™ re-sourcing shipments while there is still time to keep the promise. Now available in three editions.
Delivery
Delivery Time Halved
A Latin American grocery retailer cut delivery times by 50%.
Cost
Fewer Split Shipments
An off-price department store retailer cut shipments per order by 17%.
Agility
Launch in Days
A jewelry and accessories brand launched ship-from-store capabilities in days.
Margin
Best-Ever Margins
A youth apparel retailer achieved its best margins ever.
Three Editions of Order Management
Deliver on every promise today and grow into every channel tomorrow with the order capabilities that fit exactly where you are now.
About Editions
ActiveOrder™ now comes in three editions, Essentials, Enterprise, and Enterprise Premier, so growing enterprises can orchestrate orders, inventory, and promising on the same unified, AI-native cloud platform that powers the world's most demanding brands.
| Essentials Foundational Edition |
Enterprise Everything in Essentials, plus: |
Enterprise Premier Everything in Enterprise, plus: |
|
|---|---|---|---|
| AI-Native Cloud Microservices Architecture Built on a modern cloud-native microservices architecture that supports all Manhattan solutions |
Included | Included | Included |
| Data Management & Enterprise Security Manage, store, and share data across solutions with near-real-time access and synchronization — protected by enterprise-grade security, encryption, and zero-trust principles |
Included | Included | Included |
| Evergreen Innovation (every 90 days) Stay current with continuous innovation on a regular 90-day release cycle with no downtime |
Included | Included | Included |
| Extensibility & API-First Integration Adapt data, workflows, business logic, and user experiences to fit your operation - and connect seamlessly to external systems, partners, automation, and equipment through rich, open APIs |
Included | Included | Included |
| ActiveAgents™ + Agent Foundry™ Specialized AI agents that identify issues, guide resolution, and take action within supported workflows — easily built and managed through Agent Foundry, a studio for designing, deploying, and customizing agents with no-code and pro-code tools |
Add-On | Add-On | Add-On |
| Order Management | |||
| Inventory Availability Includes inventory management and available-to-commerce for omnichannel selling |
Included | Included | Included |
| Core Order Orchestration Route using geo-proximity and handling cost as foundational fulfillment decision factors |
Included | Included | Included |
| Omnichannel Fulfillment Includes ship-to-home, BOPIS, ship-to-store, and ship-from-store orchestration |
Included | Included | Included |
| Future Inventory Use future inventory availability in promising and decisioning |
Included | Included | |
| Advanced Order Orchestration Route using a broader set of fulfillment factors across the network |
Included | Included | |
| Extended Fulfillment Curbside pickup, same-day delivery, and reserve pickup |
Included | Included | |
| Lower-Lifecycle Environment Support testing, training, and operational readiness in lower environments |
Included | Included | |
| Advanced Fulfillment Optimization Advanced inventory and fulfillment optimization, insights dashboards, and Postgame Spotlight |
Included | ||
| Recovery and Returns Includes pay by link, payment recovery, return routing optimization, and customer-controlled fulfillment |
Included | ||
| Customer Service & Engagement | |||
| Core Customer Service Includes pricing, tax, payment processing, plus order visibility, capture, edits, and returns for service teams |
Included | Included | Included |
| Enhanced Customer Service Includes exchanges and promotions, multi-brand visibility, unified customer context, shared workspace, and case management |
Included | Included | |
| Expand What ActiveOrder Can Do | |||
| Interactive Inventory | Add-On | Add-On | Add-On |
| Maven (Agentic AI Customer Service for Retail) | Add-On | Add-On | Add-On |
| Digital Self-Service | Add-On | Add-On | Add-On |
| Fulfillment Optimization Simulation | Add-On | Add-On | Add-On |
| Store Inventory Management | Add-On | Add-On | Add-On |
| Customer Engagement | Add-On | Add-On | Add-On |
| Store Inventory Management with RFID | Add-On | Add-On | Add-On |
Explore ActiveOrder
Strategic operations such as order management, enterprise promise and fulfill, and customer engagement sharing one common data model, so what you promise and what you deliver are the same decision.
Order Management
One order record from checkout through delivery & return.
Customer Engagement
Service teams that see the order, the customer, and the fix.
Digital Self Service
Track, change, return, and reorder without ever making a call.
One AI-Native Platform Behind Every Plan
ActiveOrder runs on ActivePlatform™, the AI-native cloud foundation shared by every Active solution, so orders, inventory, and agents work from one live picture, and new capability arrives continuously rather than in projects.
ActiveAgents
Agents that take action
Purpose-built agents work inside the platform, not beside it, monitoring live operations and acting on exceptions so your teams spend their time on decisions, not detection.
Agent Foundry
Create custom AI agents
No-code tools to build and deploy agents that automate your own supply chain commerce processes, including any extension you have created with ProActive™.
Proactive
Add your innovation
A low-code platform for extending logic, data, APIs, and UIs across Active solutions, so your own innovation is built into the platform rather than bolted alongside it.
Frequently Asked ActiveOrder Questions
What is Editions for ActiveOrder? Editions for ActiveOrder are right-sized order management capability bundles—Essentials, Enterprise, and Enterprise Premier—that help growing retailers manage inventory, order orchestration, omnichannel fulfillment, and customer service while scaling on the same cloud-native platform.
What are the three levels of Editions for ActiveOrder? The three Editions levels for ActiveOrder are Essentials, Enterprise, and Enterprise Premier.
Why do Editions for ActiveOrder matter? Editions for ActiveOrder matter because they give growing retailers right-sized, enterprise-grade order management with faster time to value and less IT complexity. As needs grow, retailers can unlock advanced inventory, order orchestration, omnichannel fulfillment, and customer service capabilities on the same cloud-native platform—without reimplementation, retraining, data migration, or replatforming.
What are the benefits to Editions for ActiveOrder? Benefits of ActiveOrder Editions include right-sized order management, faster time to value, lower IT overhead, continuous innovation, and scalability on the same cloud-native platform. Enterprise buyers can expand from Essentials to Enterprise Premier as complexity grows, unlocking advanced inventory, fulfillment, returns, payments, and customer service capabilities without reimplementation, data migration, retraining, or replatforming.
What is the ladder model in relation to Editions for ActiveOrder? The ladder model for ActiveOrder Editions is a growth path from Essentials to Enterprise to Enterprise Premier, allowing retailers to start with core order management and progressively unlock advanced inventory, fulfillment, returns, payments, and customer service capabilities as complexity grows—without replatforming or reimplementation.