# Customer Experience

## Latest

**The Future of Customer Service is an Embedded Agent, not a Super Bot**  
Blog  
Friday, 24 April 2026](/content/our-insights/resources/blog/future-customer-service-embedded-ai-agents/index.html)  
  
**Manhattan Associates’ 2026 Unified Commerce Benchmark Reveals the High Price of Standing Still in Retail**  
Press Release  
Monday, 23 March 2026](/content/about-us/newsroom/press-releases/unified-commerce-benchmark-retail-2026/index.html)  
  
**Foot Locker: Future-Proof Logistics Powered by the Manhattan Active® Platform**  
Article  
Monday, 27 October 2025](/content/our-insights/resources/articles/foot-locker-future-proof-logistics-powered-by-the-manhattan-active-platform/index.html)  
  
**Pacsun Successfully Implements Manhattan Active® Point of Sale, Unifying Commerce and Cutting Checkout Times**  
Press Release  
Thursday, 13 November 2025](/content/about-us/newsroom/press-releases/pacsun-implements-manhattan-active-point-of-sale/index.html)  
  
**Kramp’s ongoing focus on supply chain excellence**  
Article  
Monday, 27 October 2025](/content/our-insights/resources/articles/kramp-ongoing-focus-on-supply-chain-excellence/index.html)  
  
**When Design Elegance Meets Operational Excellence: An Insight into Louboutin’s Omnichannel Journey**  
Blog  
Thursday, 02 October 2025](/content/our-insights/resources/blog/when-design-elegance-meets-operational-excellence/index.html)  
  
**What We've Learned from Agentic AI Customer Service Deployments**  
Article  
Monday, 29 September 2025](/content/our-insights/resources/articles/what-weve-learned-from-agentic-ai-customer-service-deployments/index.html)  
  
**Reflections on NRF Europe 2025: Personalization, Evolution and Acceleration**  
Blog  
Tuesday, 23 September 2025](/content/our-insights/resources/blog/reflections-on-nrf-europe-2025-personalization-evolution-and-acceleration/index.html)  
  
**Style Meets Speed: Manhattan Active POS Powers Mobile-First Fashion Retail**  
Article  
Wednesday, 30 July 2025](/content/our-insights/resources/articles/style-meets-speed-manhattan-active-pos-powers-mobile-first-fashion-retail/index.html)  
  
**Pacsun's Digital Journey- Innovation Delivered**  
Article  
Thursday, 26 June 2025](/content/our-insights/resources/articles/pacsuns-digital-journey-innovation-delivered/index.html)  
  
**Modern Point of Sale Buyers Guide: 4 Critical Assessment Areas**  
Article  
Monday, 28 April 2025](/content/solutions/omnichannel-software-solutions/point-of-sale-software/point-of-sale-buyers-guide/index.html)  
  
**New Research Unveils Key Success Factors for Retailers in Unified Commerce Excellence**  
Press Release  
Tuesday, 18 March 2025](/content/about-us/newsroom/press-releases/new-research-unveils-key-success-factors-for-retailers-in-unified-commerce-excellence/index.html)  
  
**Unified Commerce is a Marathon, Not a Sprint…**  
Blog  
Monday, 27 January 2025](/content/our-insights/resources/blog/unified-commerce-is-a-marathon-not-a-sprint/index.html)  
  
**5 things we learned at NRF 2025…**  
Blog  
Thursday, 23 January 2025](/content/our-insights/resources/blog/5-things-we-learned-at-nrf-2025/index.html)  
  
**Lamps Plus Partners with Manhattan to Improve Demand Forecasting, Inventory Accuracy**  
Press Release  
Monday, 09 December 2024](/content/about-us/newsroom/press-releases/lamps-plus-partners-with-manhattan-to-improve-demand-forecasting-inventory-accuracy/index.html)  
  
**The Transformative Power of GenAI**  
Video  
Thursday, 26 March 2026](/content/our-insights/resources/videos/the-transformative-power-of-gen-ai/index.html)  
  
**L’Oréal Enters The Era of Augmented Beauty Services with Manhattan**  
Blog  
Wednesday, 16 October 2024](/content/our-insights/resources/blog/loreal-enters-the-era-of-augmented-beauty-services-with-manhattan-associates/index.html)  
  
**Groundbreaking distribution centre provides Cebeo with room for growth**  
Video  
Sunday, 01 September 2024](/content/our-insights/resources/videos/groundbreaking-distribution-centre-provides-cebeo-with-room-for-growth/index.html)  
  
**Driving Digital Transformation: Kramp’s Journey with Manhattan Active® Omni**  
Blog  
Tuesday, 15 October 2024](/content/our-insights/resources/blog/driving-digital-transformation-kramps-journey-with-manhattan-active-omni/index.html)  
  
**This is More Than Coffee**  
Video  
Tuesday, 21 October 2025](/content/lp/this-is-more-than-coffee/index.html)  
  
**Customer Success Story with Michaels**  
Video  
Thursday, 25 July 2024](/content/our-insights/resources/videos/customer-success-story-with-michaels/index.html)  
  
**Guide to Personal Retailing in Modern Stores**  
Ebook  
Wednesday, 09 October 2024](/content/our-insights/resources/e-books/guide-to-personal-retailing-in-modern-stores/index.html)  
  
**Engaging Customers Beyond the Store Walls**  
Article  
Thursday, 06 June 2024](/content/our-insights/resources/articles/engaging-customers-beyond-the-store-walls/index.html)  
  
**Simplification Enabling Store Sophistication**  
Article  
Monday, 06 May 2024](/content/our-insights/resources/articles/simplification-enabling-store-sophistication/index.html)